Confessions Of A Former Circuit City Worker

A Consumerist article which points to the confessions made by an ex-worker at Circuit City who mentions really useful tips to bargain while being at the store. So you can read these points as tips for your shopping (ahem any ladies?) at Circuit City.

 

Here are the few which I liked the most –

  • Every salesman is ranked individually (unlike Best Buy) by the number of accessories they sell. When you pick up that desktop, salesmen are expected to add several hundred dollars in accessories and protection plans. If you opt to buy just the computer “naked” (meaning no attachments or extended warranty), prepare to be hammered. While being asked to buy certain items such as a wireless mouse, ask for a discount. Also, as for a “deal” on the protection plan covering it. For the salesman, it’s a win-win situation; all the salesman has to do is discount that 30 dollar mouse 5 dollars or so, and throw in the protection plan.

 

  • For Compaq and HP computers, the “firedog” (Circuit’s answer to Geek Squad) technicians are now certified to work on them, all paid by the manufacturer. For any defective Compaq or HP computer that is still under manufacturer warranty, you can take it in to Circuit City for work free of charge. HP pays “firedog” to work on their customers’ computers. So whether you buy that extended warranty or not on that HP or Compaq of yours, for the remainder of the manufacturers warranty you have free rights to the technical use at “firedog.” If you purchased a laptop, feel free to ask for accessories such as a remote or headphones, we can order them for free. This applies to mice, keyboards, and sometimes remotes for desktops.

 

  • When being pushed for additional products and services, there are a few different tactics. One is that once you refuse it, it is thrown in anyways. The other is one common at Best Buy, called “Code Green”, in which we have another associate ring you up, and hammer harder to get the additional plans or accessories. Also while pushing sales associates will say that they’re not on commission (true) and it’s all from personal experience (not true).

 

  • Our price guarantee says that we’ll beat any competitor’s price by 110%. In reality, we just beat 110% of the difference in price. Say you were buying an item that’s 110 bucks at Circuit, 100 at Best Buy. The difference is $10, and we will beat that by 10%, which means you only save a dollar by buying it at Circuit City.

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